What Information We Collect
When you register on bt9999, we collect basic account information including your name, phone number, email address, and date of birth. This information is essential for creating and managing your account and is stored on secure servers. If you update your profile later, the revised information will be treated as current.
Your device type, operating system, browser name and version, and IP address are recorded automatically. This technical information helps us maintain platform security and detect unusual login activity. If you access the platform from a mobile device, device ID and mobile network information may also be collected.
When transacting through local Bangladeshi payment methods (such as bKash, Nagad, and Rocket), the relevant payment reference number and amount (in BDT) are recorded. We do not store your full mobile banking PIN or complete card number — only the information needed to verify the transaction. Industry-standard encryption is used to protect all financial data.
We analyze usage data such as how long you spend on each game, which promotions you've viewed, and which categories you engage with most. This helps us improve our service and show you more relevant content. All such analysis is carried out without using any personally identifiable information.
How We Use Your Information
The information we collect is used primarily to keep your account active, process transactions, and provide customer support. bt9999 never sells your data to third parties or shares it for advertising purposes. Every use of your information is clearly outlined in this policy.
Your information is analyzed to maintain platform security and detect fraud, account breaches, or suspicious transactions. If any unusual activity is identified, we will alert you immediately and take steps to protect your account if needed. This security-focused use of your data is entirely in your interest.
We analyze usage data to improve your gaming experience and present relevant promotions and offers. You can opt out of promotional messages at any time through your Account Settings. Please note that essential service-related communications cannot be turned off.
Your information may also be used to meet legal obligations, respond to regulatory requests, and assist in dispute resolution. Only the minimum necessary data is used in these situations. You will be notified in advance of any changes to how your information is used.
Cookies & Tracking Technologies
The bt9999 website and app use cookies and similar tracking technologies to provide a smoother browsing experience. Session cookies keep you logged in so you don't have to re-authenticate on every page. Persistent cookies remember your preferred language, theme, and other settings.
Performance cookies help us understand which pages are most visited, where users spend the most time, and where technical issues may arise. This analysis allows us to continually improve our service quality. No performance data is linked to your personal identity.
You can block or delete cookies through your browser settings, though doing so may affect how some platform features work. Detailed instructions for managing cookies can be found in your browser's help section. We recommend keeping essential cookies enabled for the best experience.
We also use local storage and session storage technologies, particularly in the mobile app, to enable faster loading and offline access. This data stays on your device only and is never sent to our servers. Uninstalling the app automatically clears all this data.
Data Retention & Security
Bt9999 uses industry-standard SSL/TLS encryption and secure data centers to protect your information. All sensitive data stored on our servers is protected with additional layers of encryption. Only authorized personnel may access this data, and only for specific purposes, with all access fully logged.
Your account password is never stored in plain text — it's kept in hashed form so that even if someone gains database access, your password remains safe. You also have the option to enable two-factor authentication (2FA) for an extra layer of security. We strongly recommend using a strong, unique password and changing it regularly.
Your information is retained for as long as your account remains active and for a defined period after closure, in line with regulatory requirements. Once the retention period ends, your data is securely deleted or anonymized. Financial transaction records may need to be kept for longer periods due to legal obligations.
In the event of a security breach that may have affected your data, we will notify you within the legally required timeframe and take the necessary remedial action. Our security team monitors the platform 24/7 and is ready to respond immediately to any anomalies.
Sharing Information with Third Parties
Bt9999 never sells your personal information to third parties for commercial purposes. However, limited data sharing with certain service providers — such as payment gateways, identity verification services, and technology infrastructure partners — may be necessary to deliver our services. These partners receive only the data needed to perform their specific function and are bound by their own confidentiality agreements.
Necessary information is shared with Bangladesh's mobile financial service providers to process your transactions. This sharing is solely for completing your requested payment and is not used for any other purpose. Once a payment is completed, any information held by third parties is governed by their own privacy policies.
We may be required to disclose information in response to court orders, lawful requests from law enforcement, or other legal obligations. In such cases, we always seek legal counsel and disclose only the minimum information necessary. Where possible, we will inform you, though legal restrictions may sometimes prevent us from doing so.
In the event of a business merger or acquisition, user data may be transferred to the new ownership, but all terms of this policy will remain in effect and you will be notified in advance. The new owner will be committed to maintaining privacy standards equal to or higher than those in this policy.
Your Rights & Contact Us
Every user on the bt9999 platform has full rights over their own data. You can view and download the information stored in your account at any time. Data access requests will be fulfilled within the legally required timeframe.
You have the right to correct any inaccurate or outdated information in your account. Your name, phone number, and other profile details can be updated directly from Account Settings. If you run into any technical issues making changes, contact our support team and we'll get it sorted quickly.
You may request the deletion of your account and associated data at any time. Account deletion requests typically take up to 30 business days to process, during which your account will be deactivated. Please note that some data may need to be retained for a defined period due to legal obligations.
We will notify you via the platform and your registered email address of any changes to this Privacy Policy. The effective date of any update will be clearly stated, and your consent will be sought for significant changes. Continued use of the platform after a policy update constitutes acceptance of the revised terms.
For any privacy-related questions, complaints, or requests, you can reach our data protection team at support@bt9999.ws — messages are typically responded to within 2 business days. For more details, please see our FAQ Page here.